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  1. CFA MX
  2. CFAMX-24396

Okta authentication cache is preventing users from logging out of InFORM and new users from logging in

    Details

    • Type: Customer Defect
    • Status: Done (View Workflow)
    • Priority: Major
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: CFA 2023R2
    • Component/s: None
    • Labels:
      None
    • VTask #:
      VTASK0511590
    • Root cause - Reason:
      Code defect
    • Root Cause:
      Code defect

      Description

      User A logs into CFA Home and navigates to InFORM > then user A logs out of InFORM and CFA Home > closes browser
      User B logs into CFA Home and navigates to InFORM > User A is still signed into InFORM. User B is unable to sign out User A and sign in as User B until the 120 minute time out occurs

      ================================ 

      -Tested using CFA Home bookmark and by navigating to site by URL

      -Donna logged into @CFA Home using Google Chrome bookmark
      DONNA:
      donna.eskridge1 > PW > Okta code > Reports and Tools > InFORM > confirmed donna.eskridge1 is logged into InFORM
       
      -Had Donna log out of InFORM > close tab > log out of CFA Home > close browser
       
      NEW USER: Karah
      Google Chrome > CFA Home Bookmark > karah.vincent1 > PW > Okta code > Reports and Tools > InFORM > confirmed donna.eskridge1 is still logged into InFORM
       
      -Had "Karah" sign out of InFORM > close tab > sign out of CFA Home > close browser
       
      Google Chrome > CFAHome.com > karah.vincent1 > PW > Okta code > Reports and Tools > InFORM > confirmed donna.eskridge1 is still logged into InFORM

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              • Assignee:
                charles.wheeler Charles Wheeler
                Reporter:
                Gregory.Sciuto Greg Sciuto
              • Watchers:
                1 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:

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