Details

    • Type: Customer Defect
    • Status: Done (View Workflow)
    • Priority: Major
    • Resolution: Closed/Resolved by Caller
    • Affects Version/s: CFA 2020R4
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • VTask #:
      VTASK0439142
    • Root Cause:
      for Cherlyn

      Description

      Store 02763

      Unable to apply $102.81 to invoice number 5306882 

      Error 'Unable to apply collected sale'

       

       

      select* from CustomerInformation with (nolock)
      where entityid=1558
      order by customername

      --1289636 Lenoir County Corp Ext

      select* from tbTransactionSummary with (nolock)
      where EntityID=1558 and BusinessDay='2020-12-04 00:00:00' and postransactionid=5306882

      select* from tbCustomerOnAccountBalanceEvent with (nolock)
      where CustomerId=1289636 order by EventTimestamp desc

      select* from tbTransactionControlInfo with (nolock)
      where EntityID=1558 and clerkname='Rouse, Yudith' and businessday='2020-12-04 00:00:00' and SystemTransactionID=13506261441

       

      $10.59 was applied as a credit and that needs to be removed

       

       

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              • Assignee:
                Robert.Johnson Robert Johnson (Inactive)
                Reporter:
                Robert.Johnson Robert Johnson (Inactive)
              • Watchers:
                1 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:

                  PagerDuty

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