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  1. CFA MX
  2. CFAMX-13720

Substitute items in ASN not being recognized for CFA Supply orders that are imported via ASN

    Details

    • Type: Customer Defect
    • Status: Done (View Workflow)
    • Priority: Major
    • Resolution: Closed/Resolved by Caller
    • Affects Version/s: CFA 2021R1
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • VTask #:
      VTASK0446485

      Description

      Can we investigate the below ASN Import error was generated, specifically for items like 107035/107036? These are generic cup items that get substituted, and are sent back from other distributor successfully, but for some reason on this CFA Supply order and other CFA Supply orders, they are being kicked out as invalid:

      DoNotReply@macromatix.com
      Mon 3/1/2021 12:51 PM
      Record 1: SUCCESS | PurchaseOrderNumber: 4250378 | InvoiceNumber: 68703 | VendorCode: 75164 |
      ------------
      – Warning: Record #1 : Could not locate nor confirm item: 101790.
      – Warning: Record #1 : Could not locate nor confirm item: 106953.
      – Warning: Record #1 : Could not locate nor confirm item: 107034.
      – Warning: Record #1 : Could not locate nor confirm item: 107035.
      – Warning: Record #1 : Could not locate nor confirm item: 107036.
      – Warning: Record #1 : Could not locate nor confirm item: 107110.
      – Warning: Import Record #1: Purchase Order Number provided did not exist and was automatically created '4250378'

      Also CFA recognizes that these particular vendor items are not active on the store's order guide, however, they are valid items tied to the same inventory item so the expectation is that they should be recognized still, as this error is not generated by other distributors. 

      Also noticing that this was just for the newer ASN import feature that auto-creates the order when an ASN is received without an order number, is that playing into a factor here?

      Attached is a screenshot of 107035 order guide rules page, which verifies the same vendor item exists, without rules for all distributors. Also a screenshot of a successful ASN import and resulting email for QCD showing that 107035 was recognized. Thanks!

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              • Assignee:
                Robert.Johnson Robert Johnson (Inactive)
                Reporter:
                Robert.Johnson Robert Johnson (Inactive)
              • Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:

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