M2 - Customers : Customer Sales - A collected sales is associated to a TBC that is later refunded. TBC/Collected Sale/Overpayment/Paid Out/TBC Refunded

Details

• A TBC is tendered on the POS, with a customer selected
• The TBC is processed by InFORM
• When the user views the TBC page the TBC is displayed
• A collected sale is tendered on the POS for the same customer
• The collected sale is processed by InFORM
• The user applies the Collected Sale to the TBC
• A TBC Refund is tendered on the POS, with a customer selected
• The TBC Refund is processed by InFORM
• On the TBC page the Refunded TBC must be resolved in order to complete the TBC process for the day
  • In this case, resolved means that the Collected Sale is unapplied
• The TBC is locked, and it is indicated that the TBC was refunded
• Actions to resolve:
  • User goes to Collected Sale page
  • The user unapplies/unallocates the Collected Sale from the TBC
• Once the collected sale is no longer linked to the TBC, the TBC becomes unlocked and can be deleted
  • Delete action is available under this condition
• When the CDS is generated for the day, neither the TBC nor the Refund are included in the export file

AC

1. When a TBC is associated to a Collected Sale and the TBC is later refunded that the user cannot update any of the details of the TBC (Account Name, Invoice #, Description)
2. When a TBC is associated to a Collected Sale and the TBC is later refunded, that it is indicated on the TBC page that the TBC is locked and has an associated refund
3. When the the TBC and Collected Sale are no longer linked that the TBC/Refund is no longer linked and is available to be deleted
4. The delete process is documented
5. The TBC/Refund can be deleted