Uploaded image for project: 'CFA MX '
  1. CFA MX
  2. CFAMX-26019

[object Object] error when creating reports

    Details

    • Type: Customer Defect
    • Status: Done (View Workflow)
    • Priority: Major
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: CFA 2023R4
    • Component/s: None
    • Labels:
      None
    • VTask #:
      VTASK0518193
    • Root cause - Reason:
      Code defect
    • Source Code ID(s):
    • Root Cause:
      Hide
      When user logged in using SSO, the mobilesettings are not saved.
      The reports are looking for mobilesettings to get the entityid. This was changed while implementing Signal changes.
      Show
      When user logged in using SSO, the mobilesettings are not saved. The reports are looking for mobilesettings to get the entityid. This was changed while implementing Signal changes.

      Description

      Multiple users (~30 currently) have reported that they are receiving an [object Object] error when generating reports. We have found that a workaround resolution is to reset the mobile settings field in tbUser. In doing so, we have noticed that most users have the field set to NULL now.

      This issue has been replicated.

        Attachments

          Issue Links

          Is Clone Of

          Customer Defect - CFAMX-26083 Patch Back 2023 R3.1 - [object Object] error when creating reports

          • Major - Major loss of function.
          • In QA

            Activity

              People

              • Assignee:
                charles.wheeler Charles Wheeler
                Reporter:
                Gregory.Sciuto Greg Sciuto
              • Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:

                  PagerDuty

                  Error rendering 'com.pagerduty.jira-server-plugin:PagerDuty'. Please contact your Jira administrators.