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  1. CFA MX
  2. CFAMX-16188

Day Track report occasionally generates with missing labor data

    Details

    • Type: Customer Defect
    • Status: Done (View Workflow)
    • Priority: Major
    • Resolution: Done
    • Affects Version/s: CFA 2021R4
    • Fix Version/s: CFA 2021R6
    • Component/s: None
    • Labels:
      None
    • VTask #:
      VTASK0465415
    • Root cause - Reason:
      Functionality new
    • Source Code ID(s):
    • Root Cause:
      Adding web service call retry logic

      Description

      Description

      Occasionally when generating a Day Track report the report will generate with missing labor data with multiple attempts 

      Environment : PROD 
      Store : example stores 04033, 03700

       

       Steps

      1. Navigate to https://inform.cfahome.com/mms_logon.aspx?bypass_sso=true

      2. Mobile > Select Store 03700 > Reports > Day Track > Select Month July > Select Generate Report > Select Generate Report > Select Generate Report > Select Generate Report

       

       

      Results :

      Occasionally when generating the Day Track report the labor data is missing

       

      Expected : For every time that the Day Track report is generated that the labor data is present

       

       Can we determine if there is anything on the Inform side that may be preventing the Day Track report from including labor data every time the report is generated? 

       

       Per CFA: "In Postman, when I directly hit the Labor API that returns this data on the CFA side, the data comes through every time. I haven't been able to make it return blank yet. This make me think something is happening on the InFORM side.

      Can you provide insight into the request that InFORM is making to the Labor API, to show that it actually is hitting the API to request this data?"

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              • Assignee:
                Robert.Johnson Robert Johnson (Inactive)
                Reporter:
                Robert.Johnson Robert Johnson (Inactive)
              • Watchers:
                0 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:

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