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Type: Customer Defect
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Status: Done (View Workflow)
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Priority: Major
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Resolution: Done
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Affects Version/s: CFA 2022R2
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Fix Version/s: CFA 2023R3
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Component/s: None
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Labels:None
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VTask #:VTASK0511595
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Root cause - Reason:Code defect
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Root Cause:multi device issue: in case one device is offline and doing receive or deposits and another device is running the change fund closing page.
CFA is reporting an issue where stores have recorded values in the Change Fund Received tab, but the value isn't showing up in the closing change fund tab. The FCR team was able to confirm that the information did in fact flow downstream as Change Fund Received. They believe this current instance can be linked back to the attempt to delete the Change fund Received entry, which ultimately didn't stick.
On 1/28/23 for store 03043, there was a Change Fund Deposit for the same dollar amount in question ($232), which could point to the user inputting the value into the wrong screen, and then correcting the issue. If this value was in fact not flowing correctly, one would also expect to see some sort of variance when calculating closing change fund for the day
Why did the Change Fund Received not flow to the Closing Change Fund tab?
Did the store actually record this as Change Fund Received? Is it possible there was a loading issue while they were attempting to record Change Fund Deposited but the Change Fund Received tab was still on the screen?
- blocks
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CFAMX-11540 Production Defects
- Open