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  1. CFA MX
  2. CFAMX-24398

Change Fund Received balance not flowing down into the Closing Change fund screen

    Details

    • Type: Customer Defect
    • Status: Done (View Workflow)
    • Priority: Major
    • Resolution: Done
    • Affects Version/s: CFA 2022R2
    • Fix Version/s: CFA 2023R3
    • Component/s: None
    • Labels:
      None
    • VTask #:
      VTASK0511595
    • Root cause - Reason:
      Code defect
    • Root Cause:
      multi device issue: in case one device is offline and doing receive or deposits and another device is running the change fund closing page.

      Description

      CFA is reporting an issue where stores have recorded values in the Change Fund Received tab, but the value isn't showing up in the closing change fund tab. The FCR team was able to confirm that the information did in fact flow downstream as Change Fund Received. They believe this current instance can be linked back to the attempt to delete the Change fund Received entry, which ultimately didn't stick.
       
      On 1/28/23 for store 03043, there was a Change Fund Deposit for the same dollar amount in question ($232), which could point to the user inputting the value into the wrong screen, and then correcting the issue. If this value was in fact not flowing correctly, one would also expect to see some sort of variance when calculating closing change fund for the day
       
      Why did the Change Fund Received not flow to the Closing Change Fund tab?
       
      Did the store actually record this as Change Fund Received? Is it possible there was a loading issue while they were attempting to record Change Fund Deposited but the Change Fund Received tab was still on the screen?

        Attachments

        1. 03043 01.28.23 Change Fund Received Tab.PNG
          70 kB
          Greg Sciuto
        2. 03043 01.28.23 Closing Change Fund Tab.PNG
          71 kB
          Greg Sciuto
        3. image-2023-03-09-13-09-22-367.png
          574 kB
          Greg Sciuto
        4. image-2023-03-14-10-48-41-404.png
          108 kB
          Caner Saritac
        5. image-2023-03-21-15-40-28-797.png
          75 kB
          Caner Saritac
        6. image-2023-03-21-15-41-19-107.png
          48 kB
          Caner Saritac
        7. image-2023-03-21-15-42-06-445.png
          31 kB
          Caner Saritac
        8. image-2023-06-05-14-32-12-401.png
          198 kB
          Charles Wheeler

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              • Assignee:
                charles.wheeler Charles Wheeler
                Reporter:
                Gregory.Sciuto Greg Sciuto
              • Watchers:
                0 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:

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